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Office of Ombuds & Citizen Services Mission Image.

The South Florida Water Management District Office of the Ombuds and Open Government is a neutral resource for citizens seeking professional assistance in problem resolution and accurate, timely responses to public records requests. The Office strives to build public trust by acting as a citizen liaison. We work to facilitate communication on issues of concern at the most appropriate level, respond to public records requests, and promote accessible, responsive government. This Office is the primary contact for public records requests.


Frequently Asked Questions about Open Government
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1.
What does "Open Government" mean?
2.
Who is the Open Government contact for the South Florida Water Management District?
3.
What is a Public Record?
4.
How do I submit a Public Records Request to the South Florida Water Management District?
5.
How much can the South Florida Water Management District charge for public documents?
6.
How long does it take to fulfill a public records request?
7.
Is the South Florida Water Management District required to give out information from public records or produce public records in a particular form?
8.
If I want to review records at a South Florida Water Management District office, when can I do so?
9.
Who can I contact with concerns about South Florida Water Management District operations, governance, programs, departments, or offices?
10.
Who can I contact with ideas and suggestions I would like the District to consider?
11.
Are any records exempt from public records or Florida Sunshine law?

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1. What does "Open Government" mean?
Florida enjoys an exceptionally broad public records law. Open Government, or Government-in-the-Sunshine, provides a right of access to government proceedings at both the state and local levels. The law applies to both elected and appointed boards and has been applied to any gathering of two or more members of the same board to discuss a matter which may come before that board for action. There is also a constitutionally guaranteed right of access to meetings of collegial public bodies. Virtually all state and local public bodies are covered by the open meetings requirements -- with the exception of the judiciary and the state Legislature. These units of government have their own constitutional provisions relating to access.

2. Who is the Open Government contact for the South Florida Water Management District?
Carolyn L. Williams
Ombuds, Office of Ombuds and Open Government
3301 Gun Club Road
West Palm Beach, FL 33406
Phone: (561) 682-6335

3. What is a Public Record?
The Florida Supreme Court has determined that public records are all materials made or received by an agency in connection with official business which are used to perpetuate, communicate or formalize knowledge. They are not limited to traditional written documents. Tapes, photographs, films and sound recordings are also considered public records subject to inspection unless a statutory exemption exists. For more information, see Chapter 119.07, Florida Statutes.

4. How do I submit a Public Records Request to the South Florida Water Management District?

It is easy to submit a records request to the District. You may request a record by e-mail, regular mail, telephone, fax, or by using the District's online Public Request Form.

You can help the District expedite your request by providing a detailed description. Very broad requests will take longer to process.

To request a record by postal mail, send to:

South Florida Water Management District
Office of Ombuds and Open Government [Mail Stop 2510]
Attention: Public Records Officer
3301 Gun Club Road
West Palm Beach, FL 33406

To submit public records requests by email, send to: PublicRecords@SFWMD.gov

To reach the District's 24-hour Public Records information line,
call (561) 682-2729

5. How much can the South Florida Water Management District charge for public documents?
By law, the DISTRICT may charge the following fees for Inspection of, and Copying Public Records:
  • Standard single-sided letter/legal black and white copies - .15 cents per page
  • Standard double-sided letter/legal black and white copies - .20 cents per page
  • Certified Copies - $1.00 per copy
    Get full Fee Schedule [PDF]

6. How long does it take to fulfill a public records request?
Florida law states that an agency must respond within the "limited reasonable time" it takes an agency to retrieve and record the record, and delete those portions of the record that are exempt. The length of time it takes this agency to provide the records varies somewhat with the volume of the request, but South Florida Water Management District is committed to providing requested records as quickly and efficiently as possible.

7. Is the South Florida Water Management District required to give out information from public records or produce public records in a particular form?
The Sunshine Law addresses the right to access, inspect, and copy existing public records but it does not mandate that an agency give out information from the records or create new records to accommodate a request for information. In addition, an agency is not generally required to reformat its records to meet a requestor's particular needs.

8. If I want to review records at a South Florida Water Management District office, when can I do so?
If you have determined that the records you are requesting are located at a particular South Florida Water Management District office and you would like to review the records in person, you may do so during regular business hours, Monday through Friday.

9. Who can I contact with concerns about South Florida Water Management District operations, governance, programs, departments, or offices?

Contact Carolyn L. Williams, Ombuds - Office of Ombuds and Open Government
Phone: (561) 682-6335

10. Who can I contact with ideas and suggestions I would like the District to consider?

There are a variety of ways you can share your ideas:

Contact Carolyn L. Williams, Ombuds - Office of Ombuds and Open Government

or

The South Florida Water Management District has many local offices, with staff ready to help you. Contact your closest Regional Service Center

11. Are any records exempt from Public Records or Florida Sunshine law provisions?
Some records are exempt. Get more information about public records and open government from the Florida First Amendment Foundation and from the University of Florida The Brechner Center for Freedom of Information.

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